Refund policy
Change of Mind Returns
We want you to love your Stella Hudson piece. If you change your mind, eligible items may be returned within 14 days of delivery for a refund, exchange or store credit.
To be eligible, your item must:
- Be unworn and in its original, unaltered condition.
- Be returned with its original packaging and any certificates supplied.
- Be accompanied by your order number or proof of purchase.
- Not fall within the exclusions below.
Exclusions
The following items are not eligible for change-of-mind returns or exchanges:
- Earrings, for hygiene reasons.
- Personalised, engraved, custom or bespoke pieces.
- Items marked Final Sale.
- Promotional items where the promotional terms specify that the item is final sale.
- Rings or jewellery resized or altered at your request.
How to Return or Exchange
Please contact us within 14 days of delivery at sun-hai-ning@hotmail.com with your order number and the item you wish to return or exchange. We will confirm eligibility and provide return instructions.
Items must be securely packaged in their original packaging. We recommend using a trackable and insured shipping service.
Return Shipping
- Change of mind: Return shipping is at the customer's expense.
- Size exchange: Return shipping is at the customer's expense. Stella Hudson will cover the shipping of the replacement size back to you.
- Faulty or incorrect item: Please contact us before returning the item so we can arrange the appropriate next steps. Where the item is confirmed as faulty or incorrect, Stella Hudson will cover return shipping both ways.
Once your return has been received and inspected, we will confirm your refund, exchange or store credit. Approved refunds are processed within 7 business days of inspection.
Approved refunds will be issued to the original payment method. Original shipping charges are non-refundable.
Faulty Items
If you believe your item is faulty, please contact us with your order number and photographs of the piece.
All items will be assessed by our jewellers and, if confirmed as faulty, we will arrange an appropriate repair, replacement or refund and cover return shipping both ways.
Gifts
Gift recipients may exchange eligible items or receive store credit within 14 days of delivery, provided the item meets the return conditions above.
Refunds for gifted items can only be issued to the original purchaser.