Repairs & Service
Warranty
Every Stella Hudson piece comes with a 12-month warranty from the date of purchase, covering manufacturing faults in materials or workmanship. Proof of purchase is required for all warranty claims.
The warranty does not cover:
- General wear and tear
- Accidental damage, misuse or improper storage
- Loss of stones, pearls or components resulting from accidental damage or normal wear
- Gradual fading or wear of gold vermeil from normal use
- Natural tarnishing of sterling silver from normal use
- Damage caused by resizing, alteration or repair carried out by a third-party jeweller
How to Request a Repair
Please email sun-hai-ning@hotmail.com with your order number, a description of the issue and clear photos of the piece. Our team will assess the repair and advise you of the next steps for sending the item to our studio.
- Warranty repairs: If confirmed as a manufacturing fault, the repair will be carried out at no cost.
- Non-warranty repairs: We're happy to assist with wear and tear, resizing or accidental damage. A quote will be provided for approval before any work begins.
- Repairs generally take approximately 10–15 business days from receipt and approval of any applicable quote. Additional time may be required during peak periods or for more complex repairs.
- We recommend using a trackable and insured shipping service when sending jewellery to us.
Complimentary Care
We offer complimentary basic cleaning and polishing for Stella Hudson jewellery.
Additional services, including deep restoration, replating, pearl restringing, resizing and replacement of stones or components, may incur a fee. We will always provide a quote before proceeding.
Please Note
Repairs, resizing or alterations carried out by a third-party jeweller may void the Stella Hudson warranty.
If you're unsure whether your jewellery is covered, please contact us at sun-hai-ning@hotmail.com before arranging any repair. We're always happy to advise.